FAQs
Q: Do you deliver?
A: Yes! We offer local delivery throughout the Sunshine Coast, making it easy and convenient to get your favourite wholesome products delivered straight to your door. If you're local and would prefer delivery rather than collecting your order, simply choose this option when you check out in the store.
Q: Can I pay with cash or online bank transfer?
A: Absolutely! We want shopping with The Whole Pantry Co to be as simple and convenient as possible. You can pay with cash when collecting your order, or if you'd prefer to pay online via bank transfer, just get in touch, and we can provide you with the necessary payment details. If you have any questions about payment options, we're always happy to help.
Q: I can't see a particular product on the website. Can you get it in for me?
A: Yes! We're always looking for ways to expand our range and bring you more of the products you love. If there's something you're looking for but can't find on our website, we'd love to hear from you. Simply send your product request to us through the form on the Request a Product page, including the name of the product and any details you have, and we'll do our best to source it for you. Your suggestions help us grow our range and make sure we're stocking products that matter to our community.
Q. Do you have a local shop front?
A. At this stage, The Whole Pantry Co operates from a home-based warehouse rather than a traditional retail shopfront. However, we're more than happy to arrange a shopping appointment if you'd prefer to browse our products in person. Simply get in touch with us via email or through the Contact page to organise a suitable time, and we'll be happy to help you find the products you're looking for!
Q: What is your returns policy?
At The Whole Pantry Co, we want you to be happy with your purchase! If you've ordered the wrong product or received an item that's damaged, we're happy to help with a replacement. For change-of-mind or incorrect-order requests, items must be unopened and in their original condition. Simply get in touch with us to discuss your order, and we'll do our best to help find a solution. If you've received a faulty or damaged product, please contact us so we can work out the best way to resolve the issue. To see our full Returns Policy, click HERE.
