Returns & Replacement
At The Whole Pantry Co, we want you to feel confident when shopping with us. We understand that sometimes you might order the wrong product or an item may arrive damaged, and we're happy to work with you to find a solution.
Returns and Replacements
If you've purchased the wrong product or would like to request a replacement, please contact us to discuss your order. We're happy to offer replacements for eligible items, provided they are unopened and in their original condition.
If your order arrives damaged, please get in touch with us so we can arrange an appropriate solution. Where possible, please include your order details and photos of the damaged item to help us assess the issue.
Conditions for Returns and Replacements
To help us process your request, please ensure that:
Items being returned because of an incorrect purchase or change of mind are unopened and in their original condition.
You contact us before sending any items back so we can discuss the next steps.
You provide your order details and explain the reason for your request.
Each request will be considered individually, and we'll do our best to make the process as straightforward as possible.
Faulty, Damaged or Incorrect Items
If an item arrives damaged, is faulty, or is different from what you ordered, please contact us as soon as possible so we can help resolve the issue.
Depending on the circumstances and your rights under Australian Consumer Law, an appropriate remedy may include a replacement, repair or refund. Your rights under Australian Consumer Law are not limited by this policy, including where an item has been opened, or its packaging has been removed.
How to Request a Return or Replacement
To request a return or replacement, please contact The Whole Pantry Co via our form on our Contact page.
Please include your order details, the product concerned and a brief explanation of the issue. If an item is damaged or faulty, photographs may also help us assess your request.
We'll review your request and let you know the next steps.
Our Commitment to You
We're a small business that values our customers and wants you to have a positive experience shopping with The Whole Pantry Co. If something isn't right with your order, please reach out. We'll do our best to help find a fair and practical solution.
