Privacy policy.
Last updated: 19 October 2026
At The Whole Pantry Co, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order, contact us or otherwise interact with our business.
By using our website or providing your personal information to us, you acknowledge that your information will be handled as described in this policy and in accordance with applicable privacy laws.
1. What Personal Information Do We Collect?
When you visit our website, place an order or contact us, we may collect personal information such as:
Contact details: Your name, email address, telephone number and other contact details you provide.
Delivery information: Your delivery address, billing address and any relevant information needed to fulfil your order.
Order information: Details of the products you purchase, your order history and any returns, replacements or enquiries relating to your orders.
Payment information: Information needed to confirm and process payments. Payments may be handled by third-party payment providers, and we do not intend to store full payment card details ourselves.
Communications: Information you provide when contacting us by email, phone, through our website or via social media.
Website usage information: Certain technical information about your visit, such as your IP address, browser type and interactions with our website, where collected through cookies or similar technologies.
We only seek to collect information that is reasonably necessary for our business activities or otherwise permitted by law.
2. How Do We Collect Your Information?
We may collect your personal information in several ways, including when you:
Place an order through our website.
Complete a contact form or send us an email.
Contact us by phone or mobile.
Request a product, return or replacement.
Arrange a local delivery or shopping appointment.
Browse or interact with our website, where technical information is collected.
We generally collect information directly from you. Where information is collected through website tools or service providers, we aim to handle it in accordance with applicable privacy requirements.
3. How Do We Use Your Personal Information?
We use your personal information to operate our business and provide you with a reliable shopping experience. This may include:
Processing and fulfilling your orders.
Arranging deliveries and communicating with you about your purchases.
Processing payments through the relevant payment provider.
Responding to enquiries and product requests.
Managing returns, replacements and other customer service matters.
Notifying you of important updates relating to your order.
Improving our website, products and customer experience.
Meeting our legal, accounting and record-keeping obligations.
Sending promotional emails or marketing communications where permitted by law and, where required, with your consent.
You can opt out of marketing communications at any time by following the unsubscribe instructions in the message or contacting us directly. We may still contact you about existing orders or other essential business matters.
4. How Do We Share Your Information?
We respect your privacy and do not sell your personal information to third parties.
We may share relevant information with trusted third-party service providers when necessary to operate our business. These may include:
Website hosting and e-commerce providers.
Payment processing services.
Delivery and courier companies.
Email and communication service providers.
Website analytics and technical support providers.
Professional advisers or government authorities where required or authorised by law.
For example, we may need to provide your name, delivery address and contact details to a courier so your order can be delivered.
We aim to share only the information reasonably necessary for the relevant purpose. Third-party providers may handle information in accordance with their own privacy policies and applicable legal obligations.
5. How Do We Store and Protect Your Information?
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.
Depending on how information is collected and processed, it may be stored electronically through our website, business systems, email accounts or third-party service providers.
While we take reasonable precautions to protect your information, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service and meeting applicable legal and record-keeping requirements. When information is no longer required, we take reasonable steps to securely destroy or de-identify it, where appropriate and lawful.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand how visitors use our website and improve the online shopping experience.
Some cookies may be provided by third-party services integrated into our website.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.
Where required by law, we will seek consent for the use of cookies or similar technologies.
7. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services or social media platforms.
If you follow a link to an external website, that website's own privacy policy and terms will apply to your interactions with it. The Whole Pantry Co is not responsible for the privacy practices or content of third-party websites that we do not operate.
We encourage you to review the relevant privacy policies before providing personal information to third parties.
8. Overseas Disclosure of Personal Information
Some of the third-party services used to operate our website or business may store or process information outside Australia.
Where personal information is disclosed to overseas recipients, we will take the steps required by applicable Australian privacy law.
The countries in which information may be processed will depend on the services used by The Whole Pantry Co. Please contact us if you would like further information about how your personal information is handled.
9. Privacy Concerns and Complaints
If you have a question, concern or complaint about how your personal information has been collected, used, stored or disclosed, we encourage you to contact us first so we can investigate and work towards a resolution.
We will review your concern and respond within a reasonable timeframe.
If your complaint relates to a matter covered by Australian privacy law and you are not satisfied with our response, you may be able to refer the matter to the Office of the Australian Information Commissioner (OAIC).
Website: https://www.oaic.gov.au/
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.
Any updates will be published on this page, together with the revised date at the top of the policy. We encourage you to review this page periodically to stay informed about how we handle your personal information.
11. Contact Us
If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to raise a privacy concern, please contact The Whole Pantry Co using the details below.
Business: The Whole Pantry Co
Email: thewholepantryco@gmail.com
We appreciate your trust in The Whole Pantry Co and are committed to treating your personal information with care and respect.
